Your privacy at ACES Clinic

This Privacy Policy describes how ACES Clinic ("ACES," "we," "us") collects, uses, and protects information when you visit acesclinic.com. It applies to this website only, and is separate from the Notice of Privacy Practices that governs your protected health information as a client of the clinic, which we provide as part of your care.

Information we collect

Information you give us. If you submit our appointment request or contact form, we collect the name, email address, phone number, preferred appointment format, and any message you choose to include. Please use the form for general inquiries only, and do not send personal health information through it, as it is not a secure or confidential channel.

How that information is handled. Form submissions are emailed directly to our clinicians so we can respond. We do not store the contents of your message in the website's database. We keep only a basic, non-identifying log noting that a request was received and when.

Information collected automatically. Like most websites, we use Google Analytics, which uses cookies to collect standard, non-identifying usage data such as the pages you visit, approximate location, browser and device type, and how you arrived at the site. This helps us understand how the site is used and improve it.

How we use information

We use information to respond to your inquiries, schedule and coordinate appointments, operate and improve the website, and keep it secure. We do not sell your personal information.

Cookies and analytics

Google Analytics sets cookies to measure site usage. You can control or delete cookies through your browser settings, and you can opt out of Google Analytics on all websites using Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.

Service providers

We share limited information with trusted providers only as needed to run the site and communicate with you, including Google Analytics (website analytics), Google Workspace (our email), and Resend (delivery of website emails to our team). These providers process information on our behalf.

Data retention

Because form details are delivered by email rather than stored on the site, retention of those messages follows our normal email practices. The non-identifying request log is kept only for basic record-keeping.

Children's privacy

Our website is intended for adults and is not directed to children under 13, and we do not knowingly collect personal information from them.

Links to other sites

Our site may link to third-party websites, such as social media. We are not responsible for the privacy practices or content of those sites.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

Contact us

If you have questions about this policy, reach us at 120 W 7th St Suite 104, Bloomington, IN 47404; by phone at (812) 668-2796; or by email at info@acesclinic.com.